This demonstrates that our employees do not fear retaliation and want to be associated with raising potential safety issues.ĪM: These CSR commitments necessarily involve third party suppliers in your supply chain as well. For example, in our Speak Up for Safety program, which allows for anonymous reporting, over 90% of reporters choose to identify themselves. Last year, GM rolled out a mandatory “People Leader Basics” program that provides leaders with training on their responsibilities, including encouraging and supporting ethical and compliant conduct. GM requires many in-depth, multi-day training sessions for executives and senior leaders that include ethical leadership components.
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We also developed a non-retaliation toolkit for people leaders to supplement GM’s Non-Retaliation Policy and provide helpful guidance regarding how to respond when an employee raises concerns or fears retaliation. GM created an internal portal for people leaders that provides messaging, toolkits, and other information to help them carry out their responsibilities.
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In addition to the general Code of Conduct training all employees receive, GM provides a “What Would You Do” classroom course that presents leaders with various scenarios and examines how they could and should react.
Our Code of Conduct has a dedicated section on supervisors’ responsibilities and contains examples and decision trees. It’s critical that we provide the right training and messaging to our people leaders, so that they have tools to create a ‘speak-up’ environment and are prepared to address employee concerns. Speaking up and non-retaliation are core tenants of GM’s Code of Conduct and ethics and compliance training program. Promptly raising issues is important to quickly and appropriately addressing them. “Being bold” is another of GM’s core behaviors and it means respectfully speaking up, exchanging feedback and boldly sharing ideas without fear of retaliation. GM employees consistently indicate that they first report issues to their direct people leader and our policies encourage them to do so, while also making available methods for anonymous reports or reports to other functions within the company, like our ethics and compliance group. How does GM train managers to deal with ethics issues?ĪCC: We regularly survey our employees around ethics and compliance topics, and this matches GM’s internal ethical culture survey data. And it tells our customers, shareholders, business partners and other stakeholders that GM is a company they can trust.ĪM: Managers are on the front lines of any ethics and compliance program, and our data shows that most employee concerns end up with their direct manager first. It shows that people at General Motors are doing the right thing, even when it’s hard to do. The honor is a recognition of the journey we’ve been on at GM to transform our company and our industry. As our CEO & Chairman, Mary Barra, says: “We have a rare opportunity to transform our world and our company, but if we win without integrity, then we do not win.” I am so proud of our company and our team, which lives and strengthens GM’s ethical culture. In a time of incredible disruption in our industry and the world, our vision of “Zero Crashes, Zero Emissions and Zero Congestion” is guided by our commitment to do the right thing and put the customer at the center of everything we do. Winning with integrity is one of GM’s core behaviors. As a teaching associate, she helps train M.A.s, R.N.s, P.A.s and M.D.s.Aarti Maharaj: What does being a World’s Most Ethical Companies® honoree mean to GM?Īnn Cathcart Chaplin: This honor is a testament to everyone at General Motors. Her research interests are patient education, patient satisfaction and process improvement. Chapin's scope of practice includes pre-and post-operative visits, clinic procedures including tissue expansion and nipple-areolar tattooing, and operating room assisting. Earlier she worked in a community hospital ER and was an EMT and firefighter in her community. She enjoys getting to know patients throughout their reconstructive process and being a resource for them and their families.Ĭhapin earned her master’s degree from the UW. Anne Chapin, PA-C, is a certified physician assistant on the Reconstructive Plastic Surgery team at UW Medical Center and a UW teaching associate of Plastic Surgery in the department of plastic surgery.Ĭhapin sees patients in the clinic before and after surgery, performs tissue expansion and other procedures, assists in the operating room and performs nipple-areolar tattooing for breast reconstruction patients.
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